Progressive Insurance Reviews in 2023
Due to its affordable prices and adaptable coverage, Progressive insurance has an 8.7 out of 10.0 rating from us and is designated as Low Rates for High-Risk Drivers.
The Guides Car Team will analyze Progressive Insurance’s auto, home, and life insurance prices and coverage choices in this review, as well as evaluate who Progressive could be the greatest fit for and how it stacks up against other well-known insurers.
Reviews of Progressive Car Insurance
With an 8.7 out of 10 rating, we rate Progressive as a wise option for high-risk drivers. Furthermore, we rank Progressive as one of the most affordable and top auto insurance providers in 2022.
Rating for Progressive Insurance
The performance of Progressive in five different categories—reputation, accessibility, coverage, pricing, and customer experience—is combined to provide the company’s overall insurance rating. The scores that Progressive received in each category are broken out below: Can you trust
Progressive Insurance?
For many drivers, getting a Progressive auto insurance coverage might be worthwhile. Although consumers’ opinions of Progressive insurance are divided, the company offers a huge range of vehicle insurance packages and add-on coverage alternatives.
For competent drivers, Progressive’s full coverage prices are about 7% less expensive than the national average. A variety of drivers are attracted to the company’s flexible services, which include usage-based insurance and ridesharing insurance. The following extra features that Progressive provides distinguish it from rivals:
Low premium costs for high-risk drivers: According to our thorough market analysis, Progressive provides some of the lowest average premium costs for high-risk drivers, including those with a recent DUI, traffic citation, or accident on their record.
Snapshot® software Through the app, Progressive monitors your driving behaviors to assess your level of safety. You can be eligible for a discount depending on how cautious you are when driving.
Discount possibilities Drivers may benefit from Progressive’s extensive selection of discounts, which include multi-policy and young driver savings.
Reviews of Progressive Insurance Company
With more than 85 years of experience, Progressive is now a one-stop shop for a wide range of insurance products. The National Association of Insurance Commissioners (NAIC) reports that Progressive, which is the third-largest provider of vehicle insurance in the United States (behind State Farm and Geico), issued more than $35 billion in auto insurance premiums in 2021.
Progressive started focusing on high-risk drivers in 1956, and many people with at-fault accidents or other moving offenses on their records found it to be an inexpensive option. The insurance distinguishes out for putting a strong emphasis on technology.
It was the first significant supplier to provide online insurance policy purchases to customers. For drivers who are digitally savvy today, services like the Name Your Price® tool may make choosing coverage simple.
Customer testimonials for Progressive Insurance
Many drivers praise friendly and sympathetic customer service representatives, demonstrating the importance of personal interactions with Progressive Insurance. Although Progressive has excellent financial standing,
some unfavorable evaluations claim that its auto insurance products aren’t as trustworthy as those of other firms. Progressive was contacted by our staff for a statement on these reviews, but we did not hear back.
Customers of Progressive Auto Insurance are happy
Our team surveyed 6,923 people on their satisfaction with their auto insurance in August 2022, across the country. 17% of those polled said they have a Progressive auto insurance coverage. Here’s a detailed analysis of customer opinions of Progressive in relation to the survey’s mean score as a whole:
Reviews of Progressive Insurance Claims
In addition, 31% of respondents with Progressive policies had submitted a claim, compared to 69% who had not. We found that most respondents gave Progressive a 4.1-star rating out of 5.0 because they were satisfied with the customer care they received during the claims process. The firm received a 4.0-star rating from respondents for their satisfaction with the claim’s resolution or outcome.
Reviews of Progressive Insurance by J.D. Power
In the J.D. Power 2022 U.S. Insurance Shopping StudySM, which surveyed consumers to gauge their satisfaction with each step of the purchasing process, Progressive received 859 out of a possible 1,000 points. Large insurers’ industry average was 863. In the same research from 2021, Progressive received three more points.
The insurance provider received 862 out of a possible 1,000 points in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM, maintaining a similar performance (the average was 880). 7,345 vehicle insurance customers who have paid claims in the previous six months were surveyed for the study. Progressive was contacted by our staff for a comment on these ratings, but we did not hear back.
The BBB rates Progressive Insurance
Although recent J.D. Power surveys gave Progressive a score that was slightly below average, the insurer had less impressive BBB ratings. Customers have given the business 1.0 stars out of a possible 5.0, giving it a F grade.
Positive ratings of Progressive insurance highlight the company’s efficient claims handling and kind, empathetic customer service representatives. Negative reviews, on the other side, suggest that some agents lack professionalism and that claims might take a while to resolve. Additionally, several customers point out that Progressive’s roadside help is less dependable than other services they have used in the past.
complaints about Progressive Insurance
The NAIC reports that in 2021, Progressive received more consumer complaints about vehicle insurance than the industry standard for its size. This suggests that when it comes to customer service, other insurers could be more dependable than Progressive.
Reviews of the Progressive Insurance App
Drivers often give their mobile experiences favorable evaluations. Over 37,000 consumers have given the Progressive app a 4.8-star rating out of 5.0 in the App Store, and 59,000 users have given it a 4.6-star rating on Google Play.
Towing service The services offered by progressive roadside support include towing, fuel delivery, tire installation, jump starts, and lockout assistance.
reimbursement for a rental automobile
In the case of a covered accident, this choice will pay up to $60 per day for a rental automobile. Loan/Lease Repayment This coverage might cover the difference between your car’s real cash worth and the balance of your loan or lease if it is
totaled. This insurance plan is also known as gap insurance or guaranteed asset protection by some providers. Value of customized equipment and parts This regulation includes aftermarket additions like custom paint, GPS systems, and music systems.
cab service coverage When working for a ridesharing or delivery service, your rideshare insurance protects you while you are waiting for a ride. State-specific availability varies.
pet protection The comprehensive plans from Progressive include pet injury insurance. Bank with deductible savings If you choose this option, your deductible will drop by $50 for each six-month period without an incident or violation.
What Does Progressive Auto Insurance Cost?
According to our rate projections, full coverage insurance with Progressive costs an average of $1,611 year or $134 monthly for drivers 35 years old with good credit and a clean driving record. This is around 7% less expensive than the $1,730 annual national average.
Prices for Progressive Auto Insurance
The cost of your auto insurance depends on a number of variables, so the Progressive rates you receive might not correspond to the estimates provided. Unless you reside in California, Hawaii, Massachusetts, or Michigan, you will pay extra for vehicle insurance if you have bad credit. Your insurance options will also cost extra if you have a bad driving record or are a young driver.
Age-Specific Progressive Auto Insurance Rates
One of the numerous variables that affects the ultimate cost of your auto insurance is age. Due to their lack of driving expertise, young and inexperienced drivers frequently pay higher premiums for auto insurance coverage. The cost projections for a Progressive policy, broken down by age, are displayed in the table below.
Why Are Premiums for Progressive Insurance So High?
Despite the fact that Progressive’s rates are lower than the national average, there are specific circumstances when individual drivers may pay more. There are a number of variables that can affect your car insurance prices with Progressive or any other carrier, some of which are under your control. Making ensuring you get the greatest rate possible may be accomplished by being aware of the variables you can influence.
Discounts for Progressive Auto Insurance
There are about the same number of discounts offered as with other leading insurers. However, when it comes to discounts based on how you pay for your insurance, Progressive offers a few more alternatives than some of its rivals.
Additionally, drivers may use Progressive’s website’s Name Your Price function to discover insurance that meets their monthly budget. For certain coverage choices, provide your chosen monthly payment.
Progressive provides forgiveness for both minor and major accidents. Small accident forgiveness, which keeps premiums the same if a claim doesn’t exceed $500, is automatically granted to new policyholders.
You receive big accident forgiveness after five years with a Progressive policy and three years of being violation– and claim-free. When your subsequent insurance claim reaches $500, this benefit maintains your rates. Be advised that it only functions once, after which you must wait a further three years to reapply.
Program for Progressive Snapshots
Try Progressive’s Snapshot program if you’re seeking for a driving-specific coverage. After you join up, the insurer will monitor your driving patterns using the Snapshot app or a plug-in gadget for a while. You can qualify for a vehicle insurance discount based on how cautious you are when driving.
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